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What's New

  • New EDISS Password Enforcement Beginning 9/5/17
    To better align with CMS regulations, Noridian Security Policy and industry standards, EDISS will begin enforcing that password resets only occur once in a 24-hour time period. This affects external users of the EDISS Gateway and EDISS Connect. Enforcement will occur in both systemic checks and customer service process changes. Users will be able to have their passwords unsuspended as needed as the enforcement is specific to password resets.
  • New EDISS Help Desk Training Schedule
    EDISS will be transitioning to a new training schedule on Friday August 11, 2017. Previously, EDISS was closed for training every Wednesday. An updated training and holiday closure schedule for the EDISS Help Desk can be found by visiting, select your state and select See Training Closure Schedule at the bottom of the page.
  • Calling the Correct Support Number for a Line of Business
    EDISS provides support for many lines of business. It is an EDISS expectation and CMS requirement that appropriate phone numbers are utilized based on a submitter's region and line of business. Contacting the EDI Contact Center at an incorrect phone number will result in the caller being asked to disconnect and call back using the correct one. Correct contact information for each state and line of business can be found at the Contact EDISS page of States that do not appear on either of these lists can click on the link titled "Provider Call Center Toll Free Numbers Directory" found at the bottom of this website.
  • Updating Transactions in EDISS Connect
    Existing trading partners wishing to update transactions in EDISS Connect, (Examples: selecting a new Clearinghouse or Billing Service or transitioning to direct submission) can do so by logging into their EDISS Connect account and clicking "Manage Transactions" and selecting the NPI. This will display the current EDI enrollment status and is where any updates can be made.
    NOTE: 837 transactions allow up to two trading partners to be selected, all other transactions allow one.

Production Alerts

277CA Acknowledgement Report Delay
For All Submitters
Occurred: 8/29/2017
Resolved: 8/30/2017

EDI Support Services (EDISS) identified a subset of 277CA Acknowledgement Reports for files submitted after 3 pm (CT) on August 29, 2017 that did not successfully deliver to Submitter mailboxes. These files have all been redelivered successfully.

EDISS Gateway Functionality Latency
For All Submitters
Occurred: 8/13/2017
Resolved: 8/16/2017

The EDI Support Services (EDISS) Gateway is currently experiencing latency that may affect connectivity and file transfers (both uploading and downloading). All functionality is available, although users may see slowness while using the system. EDISS apologizes for any inconvenience this may be causing.

EDISS Gateway Currently Unavailable
For All Submitters
Occurred: 8/9/2017
Resolved: 8/9/2017

The EDI Support Services (EDISS) Gateway is currently experiencing connectivity issues. Submitters will be unable to connect and/or upload/download electronic files. EDISS will send a notification once the issue is resolved. EDISS apologizes for any inconvenience this may be causing.

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Scheduled Maintenance Downtime
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