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Accessing Your Existing EDISS Connect Account

For All Submitters

We often receive calls where providers are trying to register their billing NPI in EDISS Connect and receive an error stating NPI already registered. Select 90 day link on Log In page. This means that the NPI is already on file in EDISS Connect and a user just needs to be created to gain access.

Providers and their direct employees, whose EDISS Connect user has been de-activated or removed due to inactivity, now have the ability to gain access to their existing EDISS Connect registration profile without having to call the EDI Help Desk for assistance.

  • 60 - 90 days of inactivity: Upon log in attempt, the user will be prompted to answer account-specific questions
  • More than 90 days of inactivity: Utilize the "90 days since last login?" option on the Log In page

Note: Vendors will still need to contact the EDI Help Desk to gain access to their Vendor account(s).

Message Sent:
November 2, 2021
May 5, 2020