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What's New

  • Testing for Medicare Providers
    Information regarding the Medicare testing process has been updated on edissweb.com. To view the updates, please go to Registration section.
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  • Medicare Testers should allow 10 business days from the date a direct 837 transaction is added to Connect for testing setup to be complete prior to submitting a test file. Upon submission of a Medicare 837 Test file, providers should review the TA1, 999 and 277CA Acknowledgement Reports. Once a provider has received a clean 277CA Acknowledgement Report, EDISS will approve the provider for production within 7 to 10 business days. If assistance is needed for rejections on these reports, please contact EDISS.
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  • EDISS Remittance Advice Process Change
    Based on recent CMS direction involving suppression of Standard Paper Remittance Advice (SPR) outlined in Change Request (CR) 10151, EDI Support Services (EDISS) is implementing a process change for Medicare 835 Remittance Advice recipients.
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  • CR10151 eliminates the issuance of SPRs to providers/suppliers who have been receiving Electronic Remittance Advice (ERA). More details around the CR can be found here: https://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/downloads/MM10151.pdf.
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  • No Submitter action is needed, but for those that make changes in EDISS Connect to remove the 835 transaction, the following changes are being implemented immediately to address this CR.
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  • Part A providers who unenroll from the 835 transaction in EDISS Connect will have their ERA option removed from the Medicare standard system and will not be moved back to a paper option. Part A providers have the option of viewing their Remittance Advice information in the Noridian Medicare Portal (NMP), but this option is not a full Remittance Advice. The Part A Remittance Advice in NMP are claim level, single-line ERAs only.
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  • Part B providers who unenroll from the 835 transaction in EDISS Connect will have their ERA option removed from the Medicare standard system and not be moved back to a paper option. Part B providers have the ability to view their full Remittance Advice in NMP. At the time of removal, EDISS will adjust the Medicare standard system to ensure that the NMP Remittance Advice option is automatically selected for future use. To view a Remittance Advice in NMP, providers will need to register for NMP full remittance advice access.
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  • Part B providers are encouraged to register for the full remittance advice option in NMP. For more information on NMP registration and functionality, please visit www.noridianmedicare.com.
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Production Alerts

Processing Issue Identified and Corrected – 2/12/2018
For All EDI Gateway Submitters

EDI Support Services (EDISS) identified a processing issue in the EDI Gateway that affected inbound files between 1:00 am – 8:00 am (CT) on 2/12/2018. Please review any 837 submissions from this timeframe to ensure corresponding 999 and 277CA acknowledgement reports were received. If your file did not generate reports, please resubmit the affected file(s) if you have not done so already.

Gateway Intermittent Connectivity: Resolved – 2/12/2018
For All New Gateway Submitters

EDI Support Services (EDISS) has resolved the intermittent connectivity issues for modem users. EDISS apologizes for any inconvenience this may have caused.
NOTE: Submitters who utilize a connectivity vendor (NSV) did not experience this error. If you are interested in looking into the connectivity vendors that we work with visit www.edissweb.com, select your state and select the Software/Connectivity option.

Processing Issue Identified and Corrected – 1/26/2018
For All EDI Gateway Submitters

EDI Support Services (EDISS) identified a processing issue in the EDI Gateway that caused duplicate reports to be delivered to Submitter mailboxes from 4:00 PM on 1/25/2018 to 7:15 AM on 1/26/2018 (CST). This issue has been corrected and any duplicate reports received from that timeframe can be disregarded.

Resolved: EDISS Connect Registration Website – Intermittent Availability – 12/22/2017
For All Submitters

Functionality has been restored for the EDI Support Services (EDISS) Connect Registration website. EDISS apologizes for any inconvenience this may have caused.

Resolved: 277CA Report Delivery Delay
For All Medicare Part A and B Regions

EDISS is currently experiencing a 277CA report delivery delay associated to 837 files submitted after approximately 9:00 am (CST) on 12/10/2017. The 277CA reports for files affected by the processing delay have delivered. Files are now processing files within normal timeframes

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