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Contacting EDISS

For All Submitters

Submitters may contact EDISS over the phone or through email. Please be sure to use the correct Line of Business phone number and follow our email guidelines (below).

Note: Please call the appropriate phone number for assistance with Gateway and Connect access questions. Email cannot be used for these questions at this time.


Medicare Lines of Business
Jurisdiction E (JE) Part A and B: 855-609-9960
Jurisdiction F (JF) Part A and B: 877-908-8431

Monday - Friday 8:00 A.M. - 7:00 P.M. (CT)
See Training Closure Schedule

All Other Lines of Business

Monday - Friday 8:00 A.M. - 5:00 P.M. (CT)
See Training Closure Schedule


Non-critical questions or issues

Concerns or praise to EDISS management


  • Your name
  • Business name and location
  • NPI
  • Business phone number and extension
  • Complete description of your issue

To ensure delivery to your inbox, please add these addresses to your address book or safe list.

Do not e-mail requests to EDISS for the status of a claim or remittance or for questions about claim processing and denials. EDISS does not handle such inquiries.

Message Sent:
March 1, 2022
July 6, 2021