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ISA13 Requirement for Claim Submission Calls

For All Submitters

To provide the most efficient customer service possible for our Submitter community, EDISS implemented a change to what information is required when calling for claim submission assistance. Effective 8/1/2020, EDISS requires the ISA13 (Interchange Control Number) element from the inbound file for questions regarding claim submissions. This is specifically required for Submitters who send more than 500 inbound files per day or in cases where the inbound file is not able to be located.

Providing this information ensures that EDISS reviews the correct file. Callers who do not have this may be asked to call back once they have obtained the ISA13 element.

Message Sent:
January 4, 2022
August 4, 2020