EDI Support Services

May 5, 2017

Scheduled Distribution


Resetting Your Gateway Password on Your Own

For All New Gateway Submitters

EDI Support Services (EDISS) offers a Self-Service Password Reset (SSPR) portal to manage EDISS Gateway credentials. The Self-Service Password Reset (SSPR) portal allows submitters to reset and unlock their passwords without requiring a call to EDISS. If you are having trouble using the site to reset your password, EDISS has provided a document with helpful tips to try that can be found at http://edissweb.com/docs/shared/password-management.pdf.


Still Using the Old-Fashioned Modem?

For All Dial-Up Submitters

Modem technology is nearing end of life within the Healthcare industry and many Submitters are not aware of the alternative connectivity option available to them. Connectivity Vendors offer an affordable and user-friendly connection to EDISS via an SFTP connection.

A listing of Connectivity Vendors can be found on www.edissweb.com under the Software/Connectivity page. We encourage your facility to research and consider if there is a Connectivity Vendor that would fit well with your unique needs.


EDISS Filename Requirements

For All Submitters

EDISS requires that inbound filenames do not exceed 40 characters and do not include special characters other than the characters listed below . In an effort to assist Submitters in avoiding unnecessary report delays, EDISS encourages Submitters to use only the following special characters in filenames:

CHARACTER

NAME

-

Dash

_

Underscore

.

Period

|

Pipe


EDI Support Services Contact Information:

Electronic Data Interchange Support Services (EDISS) is the EDI solution for various healthcare payers. EDISS exchanges electronic data for both Medicare and commercial business.

LOB

STATES

PHONE

Jurisdiction E (JE) Part A and B

CA, NV, HI, Guam, American Samoa, Northern Mariana Islands

855-609-9960

Jurisdiction F (JF)
Medicare A and B

AK, AZ, ID, MT, ND, OR, SD, UT, WA, WY

877-908-8431

Blue Cross/Blue Shield

ND, WY

800-967-7902

Medicaid

ND, IA

800-967-7902

WSI, Vision and Dental

ND

800-967-7902

BCBSWY Dental

WY

800-967-7902

Fax:

EMail:

Website:

1-701-277-7850

support@edissweb.com

www.edissweb.com

This distribution is sent to subscribers wishing to receive the latest Electronic Data Interchange (EDI) updates. Direct all questions regarding the content of this Email to EDISS. Contact information is provided at the bottom of this document. Do not reply to this Email.

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