EDI Support Services

June 5, 2018

Scheduled Distribution

EDISS to End Support of Modem Technology

For All Modem Users

With technology and connectivity advancements through the years, modem technology has outlived its relevancy within the Healthcare industry. Noridian Healthcare Solutions (NHS) has begun its efforts to sunset support of modem technologies.

NHS will no longer support modem functionality after October 1st, 2018. This is the second notification EDISS has issued on this change.

Any provider or vendor who utilizes modems for connectivity and data exchange with Noridian will need to find alternative methods for their connectivity.

Many submitters who still utilize modems may not be aware of the alternative connectivity options available to them. Network Service Vendors (NSVs) offer many affordable, user-friendly connectivity options which allow submitters to utilize a secure SFTP internet connection for file transfers.

A listing of Network Service Vendors conducting business with NHS can be found by going to www.edissweb.com, selecting your state, and clicking the link at the end of the EDISS to End Support of Modem Technology article under the What’s New section. NHS has worked with this community to highlight their offerings and price points. Selecting the individual links will take you to each of their respective websites for this information.

NHS and EDISS cannot assist with making this decision for your organization. We encourage your facility to research and determine which Network Service Vendor fits with your unique needs.

Note: If your facility already submits directly with an NSV or utilizes a Clearinghouse or Billing Service, your submission method will not need to change.

EFT vs. ERA: What’s the difference?

For All Medicare Submitters

EDI Support Services (EDISS) often gets questions regarding EFT updates and wanted to provide clarification on what EFT and ERAs are and who can assist with questions related to them.

EFT (Electronic Funds Transfer) – The process whereby the provider’s Medicare payment is transferred to the provider’s bank and automatically deposited into their bank account. For assistance with your EFT, contact Provider Enrollment.

ERA (Electronic Remittance Advice) – The ERA is the electronic version of the SPR (Standard Paper Remittance), which serves as a notice of payment and adjustments sent to providers, billers and suppliers. It explains the reimbursement decisions of Medicare. For assistance with your ERA, contact EDISS.

Reports and Remittances Availability Reminder

For All Medicare Submitters

Remits and reports can be reposted within a 30-day timeframe, but will only be available in the Submitter’s mailbox for approximately two weeks before they will time out.  After this two weeks, Trading Partners will need to contact EDI Support Services to have the file reposted. Healthcare industry standards advise retention periods of only 5-7 business days. To assist our Trading Partners, EDISS retains all data for retrieval for 30 days.

EDISS strongly suggests all Trading Partners log into their mailbox daily to ensure they are receiving and retaining all items. If Trading Partners are retrieving data via a direct connection, verify the download destination to ensure these files continually are available. Please backup all data you receive from the EDISS mailbox to ensure data is retained in your office.

EDI Support Services Contact Information:

Electronic Data Interchange Support Services (EDISS) is the EDI solution for various healthcare payers. EDISS exchanges electronic data for both Medicare and commercial business.




Jurisdiction E (JE) Part A and B

CA, NV, HI, Guam, American Samoa, Northern Mariana Islands


Jurisdiction F (JF)
Medicare A and B



Blue Cross/Blue Shield






WSI, Vision and Dental












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