EDI Support Services

June 6, 2017

Scheduled Distribution


Calling the Appropriate Phone Line for Your Line of Business

For All Submitters

EDISS provides support for many lines of business.  CMS requires that you call on the appropriate phone number for your region and line of business.  If you call into the EDI Call Center on a number other than the one for your assigned state, you may be asked to hang up and call back using the correct phone number. The contact information for your state and line of business can be found at the bottom of this email.


Submitters Must Log in Every 60 Days

For All Trading Partners Submitting to the New Gateway

Trading Partners must update their password every 60 days.  Please reference the document “Password Information for EDISS Gateway and EDISS Connect” at http://edissweb.com/docs/shared/password-management.pdf for assistance updating passwords before they expire.

Note: CMS regulations do not permit sharing your passwords with any billing service, clearinghouse, and network service vendor or to anyone on your own staff that does not conduct the exchange of information electronically.


EDISS Filename Requirements

For All Submitters

EDISS requires that inbound filenames do not exceed 40 characters and do not include special characters other than the characters listed below . In an effort to assist Submitters in avoiding unnecessary report delays, EDISS encourages Submitters to use only the following special characters in filenames:

CHARACTER

NAME

-

Dash

_

Underscore

.

Period

|

Pipe


EDI Support Services Contact Information:

Electronic Data Interchange Support Services (EDISS) is the EDI solution for various healthcare payers. EDISS exchanges electronic data for both Medicare and commercial business.

LOB

STATES

PHONE

Jurisdiction E (JE) Part A and B

CA, NV, HI, Guam, American Samoa, Northern Mariana Islands

855-609-9960

Jurisdiction F (JF)
Medicare A and B

AK, AZ, ID, MT, ND, OR, SD, UT, WA, WY

877-908-8431

Blue Cross/Blue Shield

ND, WY

800-967-7902

Medicaid

ND, IA

800-967-7902

WSI, Vision and Dental

ND

800-967-7902

BCBSWY Dental

WY

800-967-7902

Fax:

EMail:

Website:

1-701-277-7850

support@edissweb.com

www.edissweb.com

This distribution is sent to subscribers wishing to receive the latest Electronic Data Interchange (EDI) updates. Direct all questions regarding the content of this Email to EDISS. Contact information is provided at the bottom of this document. Do not reply to this Email.

Some of the provider information contained on the EDISS email distribution is copyrighted by the American Medical Association and the American Dental Association. This includes items such as CPT codes and CDT codes. Information contained within this distribution is not intended to be republished or shared with Trading Partners who are not customers of EDI Support Services. Any unauthorized use, disclosure, distribution or copying is prohibited. Due to different email settings, attachments may appear with this email. Please ignore any attachments that are included with this email. EDISS uses Total OnBoarding to gather the most current email contact listing of our Trading Partner community. If you wish to unsubscribe from EDI Support Services' Email Distribution, click here.