EDI Support Services

July 12, 2017

Scheduled Distribution


New EDISS Help Desk Training Schedule

For All Submitters

EDISS will be transitioning to a new training schedule on Friday August 11, 2017. Previously, EDISS was closed for training every Wednesday. An updated training and holiday closure schedule for the EDISS Help Desk can be found by visiting www.edissweb.com, select your state and select See Training Closure Schedule at the bottom of the page.


ABILITY|PC-ACE User Guide

For All Submitters Utilizing PC-ACE Software

Trading Partner documentation for the ABILITY|PC-ACE Software has been updated on the EDISS website. Submitters can now reference the ABILITY|PC-ACE User Guide, Billing Guides, a Quick Reference Guide and an updated Frequently Asked Questions document by visiting www.edissweb.com, select your state, select Software/Connectivity and then the ABILITY|PC-ACE option.


Who to Call for DDE or Noridian Medicare Portal Registration/Password Assistance
For All Medicare Submitters

EDISS continues to receive inbound calls regarding login issues and account creation questions regarding the Direct Data Entry (DDE) Systems and Noridian Medicare Portal (NMP).  For assistance with password issues or account support in these systems, please contact User Security at the appropriate number below for your Line of Business.  EDISS cannot assist with password resets or account creation issues in these systems.


EDI Support Services Contact Information:

Electronic Data Interchange Support Services (EDISS) is the EDI solution for various healthcare payers. EDISS exchanges electronic data for both Medicare and commercial business.

LOB

STATES

PHONE

Jurisdiction E (JE) Part A and B

CA, NV, HI, Guam, American Samoa, Northern Mariana Islands

855-609-9960

Jurisdiction F (JF)
Medicare A and B

AK, AZ, ID, MT, ND, OR, SD, UT, WA, WY

877-908-8431

Blue Cross/Blue Shield

ND, WY

800-967-7902

Medicaid

ND, IA

800-967-7902

WSI, Vision and Dental

ND

800-967-7902

BCBSWY Dental

WY

800-967-7902

Fax:

EMail:

Website:

1-701-277-7850

support@edissweb.com

www.edissweb.com

This distribution is sent to subscribers wishing to receive the latest Electronic Data Interchange (EDI) updates. Direct all questions regarding the content of this Email to EDISS. Contact information is provided at the bottom of this document. Do not reply to this Email.

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