EDI Support Services

September 5, 2017

Scheduled Distribution


New EDISS Password Enforcement Beginning 9/5/17

For All Submitters

To better align with CMS regulations, Noridian Security Policy and industry standards, EDISS will begin enforcing that password resets only occur once in a 24 hour time period. This affects external users of the EDISS Gateway and EDISS Connect. Enforcement will occur in both systemic checks and customer service process changes. Users will be able to have their passwords unsuspended as needed as the enforcement is specific to password resets.


Benefits of SSPR (Self-Service Password Reset)

For All New Gateway Submitters

EDI Support Services (EDISS) offers a Self-Service Password Reset (SSPR) portal to manage EDISS Gateway credentials. The Self-Service Password Reset (SSPR) portal allows submitters to reset their passwords without requiring a call to EDISS. This site gives submitters freedom to reset their own password while ensuring protection by setting security questions. This allows users to continue to submit or download files when the EDI Contact Center is closed or experiencing high call volumes.

If you are having trouble using the site to reset your password, EDISS has provided a document with helpful tips to try that can be found at http://edissweb.com/docs/shared/password-management.pdf.  


New EDI Contact Center Training Schedule

For All Submitters

EDI Support Services (EDISS) has transitioned to a new training schedule as of Friday, August 11, 2017. Previously, EDISS was closed for training every Wednesday. An updated training and holiday closure schedule for the EDI Contact Center can be found by visiting www.edissweb.com, select your state and select See Training Closure Schedule at the bottom of the page.


EDI Support Services Contact Information:

Electronic Data Interchange Support Services (EDISS) is the EDI solution for various healthcare payers. EDISS exchanges electronic data for both Medicare and commercial business.

LOB

STATES

PHONE

Jurisdiction E (JE) Part A and B

CA, NV, HI, Guam, American Samoa, Northern Mariana Islands

855-609-9960

Jurisdiction F (JF)
Medicare A and B

AK, AZ, ID, MT, ND, OR, SD, UT, WA, WY

877-908-8431

Blue Cross/Blue Shield

ND, WY

800-967-7902

Medicaid

ND, IA

800-967-7902

WSI, Vision and Dental

ND

800-967-7902

BCBSWY Dental

WY

800-967-7902

Fax:

EMail:

Website:

1-701-277-7850

support@edissweb.com

www.edissweb.com

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