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Production Alerts

Title Submitters Affected Description
Iowa Medicaid Web Portal Error - Resolved 05/22/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the Web Portal. EDI is working to resolve the issue.

Production Alert Archives


What's New

A message from Noridian on COVID-19 and business continuity


Noridian Healthcare Solutions, LLC remains committed to its role in supporting essential functions for the Medicare FFS and Medicaid programs during the COVID-19 pandemic. Last week we moved 900 employees to temporary work from home. With nearly half of our employee base telecommuting already, we were very prepared for that move. Our process was organized, controlled, and phased to provide for continuity of business operations and the safety of our employees. Today 99 percent of our employees are work-from-home. Each of our office locations is closed, and access to those is restricted to a handful of employees with an approved business need. Those employees are operating under CDC recommended social distancing. We will continue to perform our work with quality and care.


EDISS Connect Status Checks


Effective July 1, 2019, all production status checks will be required to be done through the EDISS Connect website. Anyone calling to verify a provider’s status or locate the provider’s Submitter ID, will be redirected to their vendor/provider profile to review the information. The following are a list of helpful tips:

  • EDI Support Services (EDISS) suggests that large facilities or vendors designate a person to be in charge of creating individual users for their EDISS Connect accounts
  • EDISS Connect users will go inactive after 60 days of inactivity and be removed from account after 90 days of inactivity
  • To view transaction status and locate provider’s Submitter ID:
    • Providers: Select Manage Transactions and click on NPI
    • Vendors: Select Manage Processing Providers, search for NPI and click on it

For instructions on how to add a user or check provider status, there are User Guides for both providers and vendors. To view the guides, select the Registration in navigation menu above.


Medicare Beneficiary Identifier (MBI) Transition
For All Medicare Submitters


Starting 1/1/2020, all Medicare claims must be submitted using the Medicare Beneficiary Identifier (MBI).


The Centers for Medicare & Medicaid Services (CMS) finished issuing new Medicare cards. The new cards replaced Health Insurance Claim Numbers (HICNs) with MBIs as required by the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA).


Use the MBI instead of the HICN, and do not use hyphens or spaces with the MBI. Claims submitted using the HICN as the beneficiary identifier will not be forwarded for processing. Electronic claims submitted without a valid MBI will receive an A7:164:IL rejection on a 277CA report.


MLN Matters number SE18006 provides guidance on obtaining individual MBI's, and their usage.





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for HIPAA Production Line