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Production Alerts

Title Submitters Affected Description
Iowa Medicaid Web Portal Error - Resolved 08/25/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the IA Medicaid Web Portal. EDI is working to resolve the issue.
277CA Report Delivery Delay - Resolved 08/24/2020 For Medicare Submitters Medicare 277CA Delivery Delay for a subset of JE and JF from 10:35 AM on 8/23/2020 to current.

Production Alert Archives


What's New

Noridian EDISS is Improving the Way We Do Business
For All Iowa Medicaid Submitters


EDI Support Services (EDISS) is working to transition all Iowa Medicaid MCO/Encounter transactions, Fee for Service/Web Portal users and all existing Iowa Medicaid Web Portal functionality out of our legacy EDI Gateway. This Gateway transition is scheduled to take place between August and October of 2020. We are excited about the enhanced support capabilities and the new tools this transition will provide to our EDI support staff to better assist our Submitter Community!


Our goal during this transition is to minimize the impact on our Iowa submitter community while strategically advancing technologies available to our submitters and adding support continuity for Noridian.


All external documentation relevant to the EDISS Gateway Update will be stored on the EDISS Gateway Transition page during this transition as they become available.


ISA13 Requirement for Claim Submission Calls
For All Submitters


To provide the most efficient customer service possible for our Submitter community, EDISS will be implementing a change to what information is required when calling for claim submission assistance. Effective 8/1/2020, EDISS will require the ISA13 (Interchange Control Number) element from the inbound file for questions regarding claim submissions. This will specifically be required for Submitters who send more than 500 inbound files per day or in cases where the inbound file is not able to be located.


Providing this information ensures that EDISS reviews the correct file. Callers who do not have this may be asked to call back once they have obtained the ISA13 element.


A message from Noridian on COVID-19 and business continuity


Noridian Healthcare Solutions, LLC remains committed to its role in supporting essential functions for the Medicare FFS and Medicaid programs during the COVID-19 pandemic. Last week we moved 900 employees to temporary work from home. With nearly half of our employee base telecommuting already, we were very prepared for that move. Our process was organized, controlled, and phased to provide for continuity of business operations and the safety of our employees. Today 99 percent of our employees are work-from-home. Each of our office locations is closed, and access to those is restricted to a handful of employees with an approved business need. Those employees are operating under CDC recommended social distancing. We will continue to perform our work with quality and care.


EDISS Connect Status Checks


Effective July 1, 2019, all production status checks will be required to be done through the EDISS Connect website. Anyone calling to verify a provider’s status or locate the provider’s Submitter ID, will be redirected to their vendor/provider profile to review the information. The following are a list of helpful tips:

  • EDI Support Services (EDISS) suggests that large facilities or vendors designate a person to be in charge of creating individual users for their EDISS Connect accounts
  • EDISS Connect users will go inactive after 60 days of inactivity and be removed from account after 90 days of inactivity
  • To view transaction status and locate provider’s Submitter ID:
    • Providers: Select Manage Transactions and click on NPI
    • Vendors: Select Manage Processing Providers, search for NPI and click on it

For instructions on how to add a user or check provider status, there are User Guides for both providers and vendors. To view the guides, select the Registration in navigation menu above.


Medicare Beneficiary Identifier (MBI) Transition
For All Medicare Submitters


Starting 1/1/2020, all Medicare claims must be submitted using the Medicare Beneficiary Identifier (MBI).


The Centers for Medicare & Medicaid Services (CMS) finished issuing new Medicare cards. The new cards replaced Health Insurance Claim Numbers (HICNs) with MBIs as required by the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA).


Use the MBI instead of the HICN, and do not use hyphens or spaces with the MBI. Claims submitted using the HICN as the beneficiary identifier will not be forwarded for processing. Electronic claims submitted without a valid MBI will receive an A7:164:IL rejection on a 277CA report.


MLN Matters number SE18006 provides guidance on obtaining individual MBI's, and their usage.





Current System Status

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Scheduled Maintenance Downtime
for HIPAA Production Line