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What's New

  • Gateway SSPR Forgot Password Update
    EDI Support Services (EDISS) has implemented an update to the Gateway Self-Service Password Reset (SSPR) that has corrected previous functionality issues with the "Forgot password?" option.
    If your Gateway password expires or has been forgotten, you can now utilize the "Forgot password?" option rather than waiting to speak with the EDI Contact Center. To access the Gateway SSPR, visit

  • For assistance on how to utilize this feature, visit
  • New EDISS Password Enforcement Beginning 9/5/17
    To better align with CMS regulations, Noridian Security Policy and industry standards, EDISS will begin enforcing that password resets only occur once in a 24-hour time period. This affects external users of the EDISS Gateway and EDISS Connect. Enforcement will occur in both systemic checks and customer service process changes. Users will be able to have their passwords unsuspended as needed as the enforcement is specific to password resets.
  • New EDISS Help Desk Training Schedule
    EDISS will be transitioning to a new training schedule on Friday August 11, 2017. Previously, EDISS was closed for training every Wednesday. An updated training and holiday closure schedule for the EDISS Help Desk can be found by visiting, select your state and select See Training Closure Schedule at the bottom of the page.
  • Iowa Medicaid Web Portal Requirements
    The Iowa Medicaid Web Portal provides a means for Iowa Medicaid Direct Submitters and Billing Groups to conduct electronic transactions with EDISS via the internet for batch or real-time. This portal is intended only for direct providers and cannot be utilized by vendors or billing services.
    EDISS also requires Additional Access users to register for their own unique Web Portal User IDs. Users calling for password resets or login assistance that are sharing WP User IDs will be asked to submit a new registration and wait for their new login credentials. The Additional Access Registration form can be found here:
  • Updating Transactions in EDISS Connect
    Existing trading partners wishing to update transactions in EDISS Connect, (Examples: selecting a new Clearinghouse or Billing Service or transitioning to direct submission) can do so by logging into their EDISS Connect account and clicking "Manage Transactions" and selecting the NPI. This will display the current EDI enrollment status and is where any updates can be made.
    NOTE: 837 transactions allow up to two trading partners to be selected, all other transactions allow one.

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