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What's New

ABILITY | PC-ACE Description Error
For Medicare Part A PC-ACE Users
Medicare Part A submitters using ABILITY | PC-ACE version NHS19.01 have been encountering an error when creating claims where revenue codes are billed without CPT/HCPCS codes. Currently, this is being researched and a notification will be sent once an update is available. The following steps are a work-around until a permanent resolution is in place.


• When creating a claim, select Save With Fatal
NOTE: Be very careful to verify that the only error being saved is the Procedure Code Description Required For HCPCS Code error.


• When creating a file, Include Error Claims will need to be selected


Improved EDISS Connect Functionality is Live!
For All Submitters
EDI Support Services (EDISS) is excited to announce the implementation of new functionality in EDISS Connect! Here are some of the changes that will be most noticeable for users:

Providers and their staff, whose EDISS Connect user has been de-activated or removed due to inactivity, now have the ability to gain access to their existing EDISS Connect registration profile without having to call the EDI Help Desk for assistance.


60 - 90 days of inactivity: Upon log in attempt, the user will be prompted to answer account-specific questions

More than 90 days of inactivity: Utilize the "90 days since last login?" option on the Log In page


NOTE: These options will only be available for Providers needing access to their existing EDISS Connect accounts. Vendors will still need to contact the EDI Help Desk to gain access to their Vendor account(s)

• The required EDI Enrollment form for new Medicare and Iowa Medicaid NPIs is now agreed to electronically during the registration process.

NOTE: If a Provider assigns a vendor as Administrator on their account, the vendor cannot accept the agreement on the Providers behalf. The Provider must log back into their account and accept the agreement once the vendor adds transactions.


For All Direct Submitters
EDISS has received an influx of calls from providers requesting their payer IDs. The payer ID indicated in the ISA08, GS03, 1000B NM109, and 2010BB NM109 should all match the line of business indicated in Connect.
For a list of payer IDs for each line of business, select Contractor IDs under the Quick Links section.

Production Alerts

Claim File Processing Delay — 2/15/2019
For All Lines of Business

EDI Support Services (EDISS) is experiencing intermittent processing issues impacting a small subset of files daily. Impacted files are receiving invalid TA1 rejections and these files are being reprocessed by EDISS.

We are working to identify a long-term solution for this processing issue. In the interim, if you receive an invalid TA1 rejection, we ask that you give EDISS 24 hours to reprocess this file prior to calling for assistance.

EDISS apologizes for any inconvenience this may cause.

Remittance Advice Delay — 2/11/2019 – Resolved
For Medicare Part A Submitters

The remittance advice Medicare Part A for February 11, 2019, have delivered. EDISS apologizes for any inconvenience this may have caused.

Production Alert Archives





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Scheduled Maintenance Downtime
for HIPAA Production Line