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Production Alerts Archive

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Title Submitters Affected Description
EDISS Connect Functionality Unavailable - Resolved 11/20/2020 For All Submitters EDISS Connect is down. EDISS is working to resolve.
EDISS Gateway Processing Issue - Resolved 11/20/2020 For All Submitters EDI is currently experiencing an issue with the EDI gateway. Trading Partners are not able to upload transactions or download. EDISS is working to resolve and apologizes for the inconvenience.
Iowa Medicaid Remittance Advice Delivery Delay - Resolved 11/18/2020 For All Iowa Medicaid Submitters A subset of Iowa Medicaid submitters may not have received their 835 Remittance Advice for 11/18/2020. EDISS is working to correct the issue and will provide and update once completed.
Iowa Medicaid Web Portal Eligibility - Resolved 11/16/2020 For All Iowa Medicaid Submitters Iowa Medicaid Web Portal users may only have access to check eligibility under a generic NPI at this time and claims status may not be available. We are working to resolve this issue and apologize for the inconvenience.
Iowa Medicaid Intermittent Connectivity - Resolved 11/16/2020 For All Iowa Medicaid Submitters EDISS is experiencing intermittent connectivity issues with Iowa Medicaid batch and real-time 200 series transactions. We apologize for any inconvenience.
Iowa Medicaid Connectivity Downtime - Resolved 10/30/2020 For All Iowa Medicaid Submitters Iowa Medicaid Real-Time functionality is down. EDISS is working to resolve and apologizes for any inconvenience.
Medicare Remittance Advice Delivery Delay - Resolved 10/27/2020 For Medicare Submitters Medicare Remittance Advice Delivery Delay for a subset of Part A and for Part B AZ, MT, UT, and WA for 10/27/2020.
Iowa Medicaid Web Portal Error - Resolved 10/23/2020 For Iowa Medicaid Submitters The IA Medicaid Web Portal is unavailable at this time. EDISS apologizes for the inconvenience.
EDISS Gateway Processing Issue - Resolved 10/27/2020 For All Submitters A subset of files and reports are delayed for 10/21/2020 and 10/22/2020 due to EDISS Gateway processing issues. No Trading Partner action is needed at this time.
EDISS Gateway System Maintenance - Resolved 10/22/2020 For All Submitters The EDISS Gateway System will be down briefly for emergency maintenance to address ongoing processing issues. EDISS is working to resolve the issues and apologizes for the inconvenience.
Medicare Part B Remittance Advice Delivery Delay - Resolved 10/22/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for MT, OR, UT, AK, and ID for 10/22/2020.
EDISS Gateway Processing Issue - Resolved 10/21/2020 For All Submitters EDISS identified a gateway processing issue impacting the subset of submitters who submit compressed inbound 837 claim files starting on October 18th, 2020 at 6:00AM CT until October 20th, 2020 at 11:35PM CT. EDI is in the process of resending these impacted files and that effort will be completed by end of day. No trading partner action is needed. We apologize for the inconvenience.
Iowa Medicaid 835 Delivery Issue - Resolved 10/21/2020 For Iowa Medicaid Submitters Iowa Medicaid 835 delivery issue: Iowa Medicaid submitters may receive duplicate 835 Remittance Advice in their mailboxes today. If impacted, remove the duplicate 835 and/or do not process it.
277CA Report Delivery Delay - Resolved 10/22/2020 For Medicare Submitters Medicare 277CA Delivery Delay for a subset of JE and JF from 4:20 AM on 10/21/2020 to current.
Medicare Part B Remittance Advice Delivery Delay - Resolved 10/20/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for Northern CA for 10/19/2020.
Medicare Remittance Advice Delivery Delay - Resolved 10/19/2020 For Medicare Submitters Medicare Remittance Advice Delivery Delay for Part A JF and Part B AZ for 10/19/2020.
EDISS Call Center Phone Lines Downtime - Resolved 10/19/2020 For All Submitters The EDISS Call Center phone lines are down at this time. We are working on the issue and apologize for any inconvenience.
EDISS Test and Production System Maintenance Extension - Resolved 10/18/2020 For All Submitters EDISS Test and Production systems maintenance window has been extended today. An update will be provided when it is back up.
Medicare Part B Remittance Advice Delivery Delay - Resolved 10/07/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for OR for 10/07/2020.
277CA Report Delivery Delay - Resolved 10/04/2020 For Medicare Submitters Medicare 277CA Delivery Delay for JE and JF from 9:40 AM on 10/04/2020 to current.
277CA Report Delivery Delay - Resolved 09/29/2020 For Medicare Submitters Medicare 277CA Delivery Delay for a subset of JE from 12:22 PM on 09/27/2020 to current and for a subset of JF from 9:39 AM on 09/27/2020 to current.
Medicare Part B Remittance Advice Delivery Delay - Resolved 09/18/2020 For Medicare Part B Submitters Part B Remittance Advice Delivery Delay for AZ and UT for 09/18/2020.
Iowa Medicaid Remittance Advice Delivery Delay - Resolved 09/10/2020 For Iowa Medicaid Submitters Iowa Medicaid Remittance Advice Delivery Delay for a subset of files on 09/10/2020.
Medicare Part B Remittance Advice Delivery Delay - Resolved 09/10/2020 For Medicare Part B Submitters Part B Remittance Advice Delivery Delay for OR for 09/10/2020.
Processing Issue Identified and Corrected - Resolved 09/10/2020 For All EDI Gateway Submitters A subset of files and reports from 08/28/2020 through 09/01/2020 are delayed due to the network issue experienced earlier this week. EDISS is working to resolve the issue and apologizes for any inconvenience.
Medicare Part B Remittance Advice Delivery Delay - Resolved 09/09/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for OR for 09/09/2020.
Iowa Medicaid Web Portal Error - Resolved 09/08/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the Web Portal. EDI is working to resolve the issue.
EDISS Connect Functionality Unavailable - Resolved 09/03/2020 For All EDI Gateway Submitters EDISS Connect functionality is currently unavailable. EDISS is working to resolve the issue.
277CA Report Delivery Delay - Resolved 09/02/2020 For Medicare JF Submitters Medicare 277CA Delivery Delay for a subset of JF from 6:27 AM on 09/02/2020 to current.
Medicare Remittance Advice Delivery Delay - Resolved 09/02/2020 For Medicare Part B Submitters Medicare Remittance Advice Delivery Delay for HI on 09/01/2020.
Network Issue - Resolved 08/31/2020 For All EDI Submitters Noridian experienced a Network Issue on 08/31/2020 from about 06:00 AM to about 5:45 PM. EDISS Connect and other functionality may have been down. EDISS apologizes for any inconvenience.
Iowa Medicaid Web Portal Error - Resolved 08/25/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the IA Medicaid Web Portal. EDI is working to resolve the issue.
277CA Report Delivery Delay - Resolved 08/24/2020 For Medicare Submitters Medicare 277CA Delivery Delay for a subset of JE and JF from 10:35 AM on 8/23/2020 to current.
277CA Report Delivery Delay - Resolved 08/17/2020 For Medicare JF Submitters Medicare 277CA Delivery Delay for a subset of JF from 12:21 PM on 08/17/2020 to current.
Medicare Remittance Advice Delivery Delay - Resolved 08/17/2020 For All Medicare Submitters Medicare Part A and Part B Remittance Advice Delivery Delay for 08/17/2020. This impacts all regions.
Processing Issue Identified and Corrected - Resolved 08/17/2020 For All EDI Gateway Submitters EDI experienced an issue with the EDI Gateway from 08/16/2020 at 3:00 PM to 08/17/2020 at 10:15 AM. Trading Partners were not able to upload transactions at that time. The issue was resolved 08/17/2020 at 10:15 AM.
Iowa Medicaid Web Portal Error - Resolved 08/04/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the Web Portal. EDI is working to resolve the issue.
Network Issue - Resolved 07/22/2020 For All EDI Gateway Submitters Noridian experienced a Network issue. The EDISS Helpdesk phone lines and other functionality were down. EDISS apologizes for any inconvenience this may have caused.
Iowa Medicaid Web Portal Error - Resolved 07/14/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the Web Portal. EDI is working to resolve the issue.
Processing Issue Identified and Corrected - Resolved 07/14/2020 For All EDI Gateway Submitters EDI is currently experiencing an issue with the EDI gateway. Trading Partners are not able to upload transactions. EDI is working to resolve and appreciates your patience.
Iowa Medicaid Remittance Advice Delivery Delay - Resolved 07/08/2020 For Iowa Medicaid Submitters Iowa Medicaid Remittance Advice Delivery Delay for 07/08/2020.
Processing Issue Identified and Corrected - Resolved 07/06/2020 For Medicare Part A Submitters Medicare Part A claims from 9:30 AM on 07/05/2020 to 3:15 PM 07/06/2020 were rejecting for invalid codes. Impacted trading partners should resubmit.
Iowa Medicaid Web Portal Error - Resolved 06/26/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the Web Portal. EDI is working to resolve the issue.
Duplicate Medicare Reports - Resolved 06/24/2020 For All Medicare Submitters A subset of duplicate Medicare reports from 06/15/2020 to 06/21/2020 may be delivered. If duplicate reports are received, please disregard.
Processing Issue Identified and Corrected - Resolved 06/22/2020 For All EDI Gateway Submitters EDI is currently experiencing an issue with the EDI gateway. Trading Partners are not able to upload transactions. EDI is working to resolve and appreciates your patience.
277CA Report Delivery Delay - Resolved 06/16/2020 For Medicare JF Submitters Medicare 277CA Delivery Delay for a subset of JF from 6:44 AM on 6/16/2020 to current.
Iowa Medicaid Web Portal Error - Resolved 06/05/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the Web Portal. EDI is working to resolve the issue.
EDI Support Services Help Desk Phones Down - Resolved 06/05/2020 For All Submitters The EDI Support Serviced (EDISS) Help Desk is currently unable to take calls due to a service outage. EDI is working to resolve the issue. The EDISS Help Desk is still available to assist through email.
Medicare Part B Remittance Advice Delivery Delay - Resolved 06/04/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for AK, ID, MT, ND, OR, and UT for 06/04/2020.
Medicare Part B Remittance Advice Delivery Delay - Resolved 06/03/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for AK, ID, MT, OR, SD, UT, and WY for 06/03/2020.
Iowa Medicaid Web Portal Error - Resolved 06/02/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the Web Portal. EDI is working to resolve the issue.
Iowa Medicaid Web Portal Error - Resolved 05/22/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the Web Portal. EDI is working to resolve the issue.
Iowa Medicaid Web Portal Error - Resolved 05/15/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the Web Portal. EDI is working to resolve the issue.
Processing Issue Identified and Corrected - Resolved 05/14/2020 For All EDI Gateway Submitters EDI is currently experiencing an issue with the EDI gateway. Trading Partners are not able to upload transactions.
Medicare Remittance Advice Delivery Delay - Resolved 05/13/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for OR for 05/13/2020.
Iowa Medicaid Web Portal Error - Resolved 05/13/2020 For Iowa Medicaid Submitters Users may experience an error when attempting to work in the Web Portal. EDI is working to resolve the issue.
277CA Report Delivery Delay - Resolved 05/11/2020 For Medicare JF Submitters Medicare 277CA Delivery Delay for JF from 05/08/2020 at 5PM to current.
Medicare Remittance Advice Delivery Delay - Resolved 05/11/2020 For Medicare JF Submitters Medicare Remittance Advice Delivery Delay for Part A and B JF for 05/11/2020.
Medicare Part A Remittance Advice Delivery Delay - Resolved 05/08/2020 For Medicare Part A Submitters Medicare Remittance Advice Delivery Delay for a subset of Part A for 05/08/2020.
Medicare Part B Remittance Advice Delivery Delay - Resolved 05/05/2020 For Medicare Part B Submitters Part B Remittance Advice Delivery Delay for OR for 05/05/2020.
277CA Report Delivery Delay - Resolved 05/04/2020 For Medicare Submitters Medicare 277CA Delivery Delay for a subset of JE from 10:44 AM on 05/03/2020 to current and for JF from 9:36 AM on 05/03/2020 to current.
Medicare Part A and B Remittance Advice Delivery Delay - Resolved 04/30/2020 For Medicare Submitters Medicare Remittance Advice Delivery Delay for a subset of Part A and for Part B Northern CA, AK, WA, OR, ND, and UT for 04/30/2020.
Iowa Medicaid Remittance Advice Delivery Delay - Resolved 04/29/2020 For Iowa Medicaid Submitters Iowa Medicaid Remittance Advice Delivery Delay for 04/29/2020.
Medicare Part B Remittance Advice Delivery Delay - Resolved 04/29/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for ID, MT, OR, and UT for 04/29/2020.
Medicare Part B Remittance Advice Delivery Delay - Resolved 04/28/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for MT and UT for 04/28/2020.
Medicare B Remittance Advice Delivery Delay - Resolved 04/24/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for ND, OR, UT, and ID for 04/24/2020.
Processing Issue Identified and Corrected - Resolved 04/23/2020 For Medicare Submitters Noridian EDISS is aware of a delay in processing Medicare A and B files to the data centers. We are working to resolve and appreciate your patience.
Medicare Part B Remittance Advice Delivery Delay - Resolved 04/23/2020 For Medicare Part B Submitters Medicare Part A and B Remittance Advice Delivery Delay for OR, UT, MT, ID, and NV for 04/23/2020.
Medicare Part B Remittance Advice Delivery Delay - Resolved 04/22/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for ID, OR, SD, and UT for 04/22/2020.
Medicare Part B Remittance Advice Delivery Delay - Resolved 04/21/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for 04/21/2020.
Medicare Part A and B Remittance Advice Delivery Delay - Resolved 04/17/2020 For Medicare Submitters Medicare Part A and B Remittance Advice Delivery Delay for 04/17/2020.
Medicare Part A and B Remittance Advice Delivery Delay - Resolved 04/16/2020 For Medicare Submitters Medicare Part A and B Remittance Advice Delivery Delay for 04/16/2020.
Medicare Part A and B Remittance Advice Delivery Delay - Resolved 04/15/2020 For Medicare Submitters Medicare Part A and B Remittance Advice Delivery Delay for 04/15/2020.
Medicare Part B Remittance Advice Delivery Delay - Resolved 04/14/2020 For Medicare Part B Submitters Medicare Part A and B Remittance Advice Delivery Delay for 04/14/2020.
Duplicate Remittance Advice - Occurred 4/13/2020 For Medicare Part B Submitters Medicare Part B 835 Issue: Medicare Part B submitters may have received duplicate 835 Remittance Advice from the previous week on 04/13/2020. If impacted, remove the duplicate 835 and/or do not process it. EDISS apologizes for any inconvenience.
Medicare Part B Remittance Advice Delivery Delay - Resolved 04/09/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for Northern and Southern CA, NV, and HI for 04/09/2020.
Medicare Part B Claim Status Response Delivery Delay - Resolved 04/08/2020 For Medicare Part B Submitters Medicare Part B Claim Status Response (277) Delivery Delay for 04/06/2020.
Medicare Remittance Advice Delivery Delay - Resolved 04/08/2020 For Medicare Submitters Medicare Remittance Advice Delivery Delay for Part B and a subset of Part A for 04/08/2020.
Medicare Part B Remittance Advice Delivery Delay - Resolved 04/07/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for HI and NV for 04/07/2020.
Medicare Part B Remittance Advice Delivery Delay - Resolved 04/06/2020 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for WA, OR, AK, and UT for 04/06/2020.
Iowa Medicaid Web Portal Error - Resolved 04/03/2020 For Iowa Medicaid Submitters Users may experience an error when accessing IA Medicaid Web Portal. Please use Internet Explorer to access at this time. EDI is working to resolve the issue.
Processing Issue Identified and Corrected - Resolved 04/02/2020 For All EDI Gateway Submitters EDI experienced intermittent processing issues. If you have not received your reports or remits for 04/02/2020, please try again.
Medicare Part A Remittance Advice Delay - Resolved 3/27/20 For Medicare Part A Submitters Medicare Part A Remittance Advice delivery delay for 03/27/2020 has been resolved. Some files may incorrectly reflect Part B naming conventions rather than Part A. If this prevents retrieval, please contact the EDI Support Services (EDISS) Help Desk. EDISS apologizes for any inconvenience.
Processing Issue Identified and Corrected - Resolved 3/13/20 For All EDI Gateway Submitters EDI was experiencing an issue with the EDI Gateway. Trading Partners were not able to upload transactions.
Medicare Part B OR Remittance Advice Delay - Resolved 3/12/20 For Medicare Part B Oregon Submitters Medicare Part B Remittance Advice Delivery Delay for OR for 3/12/2020.
Processing Issue Identified and Corrected - Resolved 3/10/20 For All EDI Gateway Submitters EDI was experiencing an issue with the EDI Gateway. Trading Partners were not able to upload transactions.
Processing Issue Identified and Corrected - Resolved 3/9/20 For All EDI Gateway Submitters EDI was experiencing an issue with the EDI Gateway. Trading Partners were not able to upload transactions.
Iowa Medicaid Web Portal Unavailable - Resolved 2/21/20 Iowa Medicaid Submitters Users may experience an error when attempting to log into the IA Medicaid Web Portal. EDI is working to resolve the issue.
277CA Report Delivery Delay - Resolved 2/7/20 Medicare JF Submitters Medicare 277CA Delivery Delay for a subset of JF from 5:00 AM (CST) on 02/07/2020 to current.
Remittance Advice Delivery Delay - Resolved 2/7/20 Medicare Submitters Medicare Remittance Advice Delivery Delay for 02/07/2020.
Duplicate Remittance Advice - Occurred 1/29/20 Iowa Medicaid Submitters Direct IME providers may have received duplicate 835 Remittance Advice today. If impacted, they should remove and/or not process the duplicate 835.
277CA Report Delivery Delay - Resolved 1/10/20 Medicare JF Submitters Medicare 277CA Delivery Delay for a subset of JF from 6:40 AM (CST) on 1/10/2020 to current.
Iowa Medicaid Claim Status Unavailable - Resolved 1/8/20 Iowa Medicaid Submitters Users may experience an error when attempting to check Claim status. EDI is working to resolve the issue.
Iowa Medicaid Eligibility and Claim Status Unavailable - Resolved 1/6/20 Iowa Medicaid Submitters Users may experience an error when attempting to check Eligibility or Claim status. EDI is working to resolve the issue.