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FAQ on 5010 Electronic Remittance Advice (ERA)

For All Trading Partners

The following are some of the most common questions the EDI Support Services (EDISS) helpdesk receives regarding this requirement.

  • What is a 5010 Electronic Remittance Advice (i.e., RA/Payment Advice/835 transaction)?

    The 5010 ERA is the electronic version of the paper Remittance Advice (RA). It explains to providers which claims paid and denied for each payment cycle. EDISS refers to it as either the Electronic Remittance Advice or the 835 transaction.

  • How do I register for the Electronic Remittance Advice?

    Registrations for 5010 ERA are completed in EDISS 'Connect'. A link to Connect can be found at www.edissweb.com. Select the Registration tab at the top of the page. The Registration page provides a link to Connect and is home to Connect user guides and tutorials to assist with registering.

  • Once I am signed up for the Electronic Remittance Advice (ERA) where do I log into to find it?

    Depending on your Connect registration, you may either get your ERA:

    • Direct
    • Through One Vendor

    If you select direct, your 5010 ERA can be located by logging into the Bulletin Board System (BBS). Instructions for downloading the ERA are located on the Software/Connectivity page under the heading of Builletin Board System (BBS) at www.edissweb.com.

  • When will the Electronic Remittance Advice be available to download? Will I be notified that the Electronic Remittance Advice is available?

    5010 ERA's are delivered once a payment has been made. It is the responsibility of the facility to verify if an Electronic Remittance Advice is available to download.

  • Do I need software to view the Electronic Remittance Advice?

    Yes, you need a HIPAA compliant software to translate the Electronic Remittance Advice. If you do not have one EDISS offers the following for free:

    • PC-Print (For Medicare Part A ERAs)
    • Medicare Remit Easy Print (For Medicare Part B ERAs)
    • PC-Ace Pro32 (For Medicare Part A and Part B ERAs)

    PC-ACE Pro32 is free software available for download on our website www.edissweb.com and has the functionality to translate the ERA. Please remember that prior to downloading, EDISS requires a Software Licensing Agreement be on file. For providers using other practice management software, please check with your software vendor to determine if your software can translate the ERA.

For additional information about the Electronic Remittance Advice view the ERA presentation on the Training and Help tab of our website www.edissweb.com.